Refund & Return Policy
Returns & Exchanges
Important safety note: For allergy and hygiene reasons, we cannot accept returns on any item that has been opened, used, or tampered with. Only unused items in original, sealed packaging are eligible for return.
We offer a 30-day return window that begins on the order date (the day your purchase was placed).
To be eligible for a return, your item must:
- Be in original packaging (inner packaging must not be tampered with)
- Never have been assembled or used
- Be in full salable condition when received back at our warehouse
If you received a replacement and now wish to return the item, you must return both the original and the replacement. If both are not returned, we cannot honor a refund.
How to start a return:
Email support@snagza.com within 30 days of the order date to request a return authorization and instructions. All return shipments must be post-dated within that same 30-day window. Returns that exceed this window or arrive in heavily used/unsalable condition will not be accepted.
No RMA is required. We do not offer prepaid return labels. Shipping costs are non-refundable.
If a package is refused or marked “Return to Sender,” the customer is responsible for return shipping costs. These will be deducted from any eligible refund.
Please include the following in your return:
- Name and email used for the order
- Order number
- Reason for return or item to exchange
- Packing slip or printed email confirmation
Processing time: 7–14 business days once we receive your return. If you're returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Returns are processed within 7–14 business days after we receive the item. If approved, your refund will be issued to your original payment method within 3–5 business days.
If you haven’t received your refund after 5 business days, check your Junk or Spam folder, then contact support@snagza.com.
Damages & Issues
Please inspect your order promptly upon delivery. If the item is defective, damaged, or incorrect, contact us right away so we can make it right.
Exceptions / Non-Returnable Items
- Opened, used, or tampered items (for safety & allergy reasons)
- Sale items
- Gift cards
Exchanges
The fastest way to get the item you want is to return the original item (if eligible) and place a new order once the return is accepted.
Late or Missing Refunds
If it's been more than 5 business days since your refund was approved and you haven’t seen it:
- Check your Junk or Spam folder
- Email support@snagza.com for confirmation
Missing Item(s)
Contact support@snagza.com within 5 days of delivery if your package is missing items. If your package appears tampered with, please also file a claim with the carrier.
When contacting us, please include:
- Photo of the packing slip
- Photo of all items received
- Photo of the shipping label
If we don’t receive this verification within 5 days, we will assume the order was delivered as recorded.