Shipping Policy
Shipping Policy
We aim to ship your order quickly and keep you updated every step of the way. Please review the policy below for processing times, transit estimates, tracking, and what to do if issues arise.
Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Processing time is separate from transit time.
Transit Time & Delivery Estimates
- United States: Estimated delivery in 3–7 business days after shipment.
- Canada & United Kingdom: Estimated delivery in 7–14 business days after shipment, depending on customs clearance and local carriers.
Important: All delivery timeframes are estimates only provided by our carriers. Snagza, LLC cannot guarantee delivery dates once an order leaves our fulfillment center. Weather events, carrier delays, customs inspections, and peak seasons may extend delivery times.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking to update after the carrier receives the package.
When an order is marked “Delivered” by the carrier, Snagza, LLC is not responsible for packages lost or stolen after confirmed delivery. Please ensure your delivery location is secure.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address provided by the customer, we can either (a) reship the order to a corrected address at the customer’s expense, or (b) issue a refund minus shipping and handling.
Refused / Undeliverable Packages
If a package is refused, marked “Return to Sender,” or otherwise undeliverable for reasons not caused by us or the carrier, any return shipping and handling fees will be deducted from an eligible refund.
International Orders (Canada & UK)
International orders may be subject to import duties, taxes, and fees assessed by your country’s customs agency. These charges are not included in product prices or shipping costs and are the customer’s responsibility. Customs processing may delay delivery beyond our estimated timeframe.
Lost, Damaged, or Missing Items
If your package appears lost in transit or arrives damaged, please contact support@snagza.com within 5 days of the carrier’s delivery scan (or expected delivery date for lost parcels). Photos or video of the damaged product and packaging (including the shipping box and label) may be required to validate a claim. Verified lost or damaged packages will be replaced at no additional cost.
For missing items, email support@snagza.com within 5 days of delivery with: (1) photo of the packing slip, (2) photo of all items received, and (3) photo of the shipping label. Claims made beyond 5 days cannot be honored due to carrier deadlines.
Split Shipments
Orders containing multiple items may ship in separate packages to ensure timely delivery. You’ll receive tracking for each package if applicable.
P.O. Boxes & Restrictions
Some carriers may not deliver to P.O. Boxes or certain addresses. If we’re unable to ship to your address, we’ll contact you for an alternate destination or issue a refund.
Order Changes & Cancellations
We start processing orders quickly. If you need to change or cancel your order, email support@snagza.com as soon as possible. We cannot guarantee modifications once processing has begun or an order has shipped.
Contact
Questions about shipping? Email support@snagza.com.
By placing an order, you agree to this Shipping Policy, which may be updated periodically and is available at the time of purchase.